Policies
Privacy
How we handle the information you give us when you order.
What we collect
Business name and contact name; phone number and WhatsApp number; delivery address and any landmark; the contents of your orders; and the records of your account. We also keep a record of pickup verification attempts, including the plate number and phone number presented and whether they matched.
Why we collect it
To price and invoice your orders, plan delivery and warehouse picking, verify collection, and handle queries and claims. We also keep order history so you can reorder without re-entering everything.
Who we share it with
Our accounts and fulfilment teams, our payment provider where you settle an invoice, our hosting and email providers who process data on our instruction, and Zoho, which holds our accounting records including your invoices. We do not sell your information to anyone.
How long we keep it
Account and order records are retained for as long as your business account is open and for the period Nigerian tax and accounting law requires afterwards. Verification logs are retained with the order record.
Your choices
You may ask us what we hold about you, ask for corrections, or ask us to close your account. Contact orders@bassilichitech.ng and we will action it, subject to the retention we are required to keep.
Security
Access to your order details is limited to staff who need them. Pickup verification exists precisely so that a person who cannot produce matching details does not leave with goods that are not theirs.
Contact
Questions about this policy: orders@bassilichitech.ng, or write to us at No. 14 Zik Avenue, Owerri, Imo State.
Last updated October 2026.